Care home is rated 'outstanding' for second time

A care home has been rated outstanding by a watchdog for a second time in a row.

The Care Quality Commission (CQC) visited Grove Court in Woodbridge, Suffolk for a routine inspection in March.

Inspectors said the home treated its 61 residents with "kindness and compassion", with staff supporting them in the "least restrictive way possible".

Hazel Roberts from the CQC said staff there should feel proud. Operator Elizabeth Finn Homes has been approached for comment.

Inspectors said overall, residents lived "full, rich and active" lives, and they felt listened to and confident with the support from staff.

One resident told inspectors staff were "exceptional" with the way in which they organised activities and talks for them.

Relatives of the residents similarly gave inspectors examples of excellent care and one specifically said they felt staff seemed "to go the extra mile and excel" in everything they do.

Roberts, the deputy director of adult social care in the East of England for the CQC, said the home had continued to build on its outstanding rating from its past inspection back in 2019.

"What stood out most was how deeply staff knew the people in their care," she said.

"They understood people's histories, preferences and routines, and used that knowledge to provide care that was genuinely personal.

"One person told us that a member of the activities staff took them personally to the cinema to see a film they loved. That kind of thoughtfulness shows what outstanding care looks like in practice."

She added that the home had "strong links with the local community" and "other services should look at this report as an example of outstanding practice".

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